System Status

Real-time status and uptime information for GateFlow services.

Current Status

✓ All Systems Operational

Live Status

For real-time status updates, visit status.gateflow.ai

Service Status

Service	Status	Uptime (30d)
API Gateway	✓ Operational	99.99%
LLM Routing	✓ Operational	99.98%
Voice Pipeline	✓ Operational	99.97%
Document Processing	✓ Operational	99.99%
Vector Search	✓ Operational	99.99%
MCP Server	✓ Operational	99.98%
Dashboard	✓ Operational	99.99%
Authentication	✓ Operational	99.99%

Provider Status

GateFlow monitors all upstream AI providers:

Provider	Status	Latency (p50)
OpenAI	✓ Operational	245ms
Anthropic	✓ Operational	312ms
Google AI	✓ Operational	198ms
Mistral	✓ Operational	156ms
Cohere	✓ Operational	134ms
ElevenLabs	✓ Operational	287ms

Regions

Region	Location	Status
us-east-1	Virginia, USA	✓ Operational
us-west-2	Oregon, USA	✓ Operational
eu-west-1	Ireland	✓ Operational
eu-central-1	Frankfurt, Germany	✓ Operational
ap-southeast-1	Singapore	✓ Operational

Subscribing to Updates

Email Notifications

Subscribe to status updates at status.gateflow.ai.

Webhook Integration

# Configure status webhook
import requests

response = requests.post(
    "https://api.gateflow.ai/v1/status/webhooks",
    headers={"Authorization": "Bearer gw_prod_..."},
    json={
        "url": "https://your-app.com/webhooks/gateflow-status",
        "events": [
            "incident.created",
            "incident.updated",
            "incident.resolved",
            "maintenance.scheduled",
            "maintenance.started",
            "maintenance.completed"
        ]
    }
)

Webhook Payload

{
  "event": "incident.created",
  "timestamp": "2026-02-17T10:30:00Z",
  "incident": {
    "id": "inc_abc123",
    "title": "Elevated API Latency",
    "status": "investigating",
    "severity": "minor",
    "affected_services": ["api_gateway", "llm_routing"],
    "message": "We are investigating reports of elevated latency."
  }
}

RSS Feed

Subscribe to the RSS feed: https://status.gateflow.ai/feed.rss

API Status Endpoint

Check Status Programmatically

from openai import OpenAI

client = OpenAI(
    base_url="https://api.gateflow.ai/v1",
    api_key="gw_prod_..."
)

# Get current status
status = client.get("/status")

print(f"Overall: {status['status']}")
for service in status["services"]:
    icon = "✓" if service["status"] == "operational" else "⚠"
    print(f"  {icon} {service['name']}: {service['status']}")

Status Response

{
  "status": "operational",
  "updated_at": "2026-02-17T10:00:00Z",
  "services": [
    {
      "name": "API Gateway",
      "status": "operational",
      "uptime_30d": 99.99,
      "latency_p50_ms": 45
    },
    {
      "name": "LLM Routing",
      "status": "operational",
      "uptime_30d": 99.98,
      "latency_p50_ms": 250
    }
  ],
  "incidents": [],
  "scheduled_maintenance": []
}

Incident History

Recent Incidents

Date	Incident	Duration	Severity
2026-02-10	Voice pipeline latency	12 min	Minor
2026-01-28	Provider failover triggered	3 min	Minor
2026-01-15	Scheduled maintenance	30 min	Maintenance

Incident Severity Levels

Severity	Description	SLA Impact
Critical	Complete service outage	Yes
Major	Significant degradation	Yes
Minor	Partial impact, workaround available	No
Maintenance	Planned downtime	No

Scheduled Maintenance

Upcoming Maintenance

Date	Time (UTC)	Duration	Services	Description
2026-02-24	02:00-02:30	30 min	Database	Scheduled database maintenance

Maintenance Windows

Regular maintenance is performed during low-traffic periods:

• Primary window: Sundays 02:00-04:00 UTC
• Backup window: Wednesdays 02:00-04:00 UTC

SLA Information

Uptime Commitment

Plan	Uptime SLA	Credits
Free	Best effort	None
Pro	99.9%	10% per 0.1% below
Enterprise	99.99%	25% per 0.01% below

SLA Calculation

Monthly Uptime % = (Total Minutes - Downtime Minutes) / Total Minutes × 100

Excluded from SLA:

• Scheduled maintenance (with 72h notice)
• Force majeure events
• Customer-caused issues
• Third-party provider outages (pass-through)

Request SLA Credit

# Request SLA credit
response = requests.post(
    "https://api.gateflow.ai/v1/billing/sla-credit",
    headers={"Authorization": "Bearer gw_prod_..."},
    json={
        "period": "2026-02",
        "incident_ids": ["inc_abc123"],
        "description": "Service degradation on Feb 10"
    }
)

Health Check Endpoints

Basic Health Check

curl https://api.gateflow.ai/health

{
  "status": "healthy",
  "timestamp": "2026-02-17T10:00:00Z"
}

Detailed Health Check

curl -H "Authorization: Bearer gw_prod_..." \
  https://api.gateflow.ai/v1/health/detailed

{
  "status": "healthy",
  "timestamp": "2026-02-17T10:00:00Z",
  "components": {
    "api": {"status": "healthy", "latency_ms": 12},
    "database": {"status": "healthy", "latency_ms": 3},
    "cache": {"status": "healthy", "latency_ms": 1},
    "providers": {
      "openai": {"status": "healthy", "latency_ms": 245},
      "anthropic": {"status": "healthy", "latency_ms": 312}
    }
  }
}

Monitoring Your Integration

Set Up Alerts

# Configure alerts for your integration
response = requests.post(
    "https://api.gateflow.ai/v1/alerts",
    headers={"Authorization": "Bearer gw_prod_..."},
    json={
        "name": "High Error Rate",
        "condition": {
            "metric": "error_rate",
            "operator": "gt",
            "threshold": 0.05,
            "window_minutes": 5
        },
        "notify": {
            "email": ["ops@company.com"],
            "webhook": "https://your-app.com/alerts"
        }
    }
)

Available Metrics

Metric	Description
request_count	Total requests
error_rate	Errors / Total requests
latency_p50	50th percentile latency
latency_p99	99th percentile latency
token_usage	Tokens consumed
cost	Total spend

Contact Support

For urgent issues not reflected on the status page:

• Email: support@gateflow.ai
• Emergency: enterprise@gateflow.ai (Enterprise plans only)
• Response Time: < 1 hour for critical issues

Next Steps

• Changelog - Recent updates
• FAQ - Common questions
• API Reference - Full API documentation